Public Alert: Online fraudulent activities targeting customers of banks


The Cyber Security Authority (CSA) has received several reports and further observed reports on various social media platforms regarding online fraudulent schemes targeting customers of various banks.

Modus Operandi

Customers of these Banks first receive an SMS supposedly from their bank informing them that they will be receiving a call from an agent who will assist them in linking their Ghana Cards with their accounts and credit/debit (ATM) cards.

The supposed agents of the banks then reach out to customers, requesting personally identifiable information (PII) including Ghana Card details, primary account numbers (PAN) of debit/credit cards, card verification value (CVV) numbers, expiry date of the cards, One Time Password (OTP) among others, as part of the linking process.

Once the requested information is provided, the fraudsters undertake several online transactions, causing financial loss to victims.


The following key measures are recommended for consideration: Never share personally identifiable information including pin codes, debit/credit card verification values (CVVs), and OTPs with anyone.

Visit/Call your nearest bank branch for clarification if in doubt of unusual requests.

The CSA has a 24-hour Cybersecurity/Cybercrime Incident Reporting Points of Contact (PoC) for reporting cybercrimes and for seeking guidance and assistance on online activities; Call or Text – 292, WhatsApp – 050 150 3111, Email –


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